Cancel or change subscription

We try to make it easy for you. You will not have any binding period if you only buy a mobile subscription.

Binding period if you buy a mobile phone

If you buy a mobile subscription together with a mobile with 24 or 36 month installments, you have a 24 months binding period on your subscription. When the binding period has expired and you want to cancel your subscription, contact Customer Service and they will help you.

I still have a binding period on my subscription - can I extend it and buy a new mobile phone?

Yes, if you have less than one month left on your binding period, you can extend your subscription and buy a new mobile phone with an installment plan.

I have more than three months left on my installment - can I extend it and buy a new mobile phone?

You have two choices:

1. Wait until you have one month left
2. Contact customer service and ask for a final invoice on your current installment plan.

What happens if I buy a new mobile phone when I still have partial payments/installment on my previous mobile phone?

If you have installments left on your previous mobile and order a new mobile, you will receive two installments during the remaining period.