Accessibility at Comviq

Our Ambition

At Comviq, we strive to make our digital and physical services accessible to everyone, regardless of ability. Our goal is for all users to perceive, operate, understand, and interact with our services in a technically robust manner — in compliance with the Swedish Act on Accessibility of Certain Products and Services (2023:254).

Accessibility by Product and Service

Digital Platforms

Current Status 

Comviq’s main digital platforms, including comviq.se and My Account, largely comply with WCAG 2.1 Level AA requirements. They support keyboard navigation, screen readers, adjustable contrast, and text enlargement. We continuously develop our platforms with accessibility for all users in focus. 

Ongoing Improvements and Issues

  • Tanka (Top-up) – Keyboard
    Not all interactive elements on comviq.se/tanka are currently accessible via keyboard. We will update the page to ensure full keyboard access and usability.

  • Footer – Icons
    Decorative icons in the footer of comviq.se are currently announced by screen readers. We will adjust these to be ignored by assistive technologies.

  • Mobile Subscription – Category Page – Unexpected Context Change
    On comviq.se/mobile-subscription, there is a tabbed interface showing different subscription types. When users click tabs or use arrow keys (left/right), they are unexpectedly redirected to a new page. We will improve this behavior.

  • Focus Order
    In some areas, such as the cookie settings dialog, the focus order is not logical (e.g., buttons on the right receive focus before those on the left). We will fix this so the focus follows the visual layout. 

  • Dark Mode
    Currently, the website has a fixed color scheme with no option to switch between light and dark modes. We plan to introduce a feature allowing users to choose light mode, dark mode, or follow their device settings.

  • Third-Party Services

    • The payment solution in use is not fully accessibility-compliant, which may affect certain functions, such as completing card payments or adding a card as a payment method for invoices.

    • The registration of prepaid SIM cards is currently not fully accessible to all users due to limitations from third-party providers. We are actively working with these partners to improve accessibility and ensure an inclusive user experience.


  • BankID 
    There are currently some limitations in the accessibility of certain parts of BankID. One example is that the function to extend an active session is not fully accessible on some pages. We are aware of these issues and are actively working to address them in order to improve the experience for all users.

Mobile Phones

Current Status 

Our offered mobile phones are carefully selected for built-in accessibility features, such as screen readers (e.g., TalkBack for Android and VoiceOver for iOS), high contrast mode, zoom, and voice control. 

Ongoing Improvements

Accessibility varies across models and operating systems, and not all features are available on every device. We continue updating our product range and clarifying which accessibility features each model offers, enabling customers to make informed choices.

Broadband

Current Status

Comviq’s broadband routers come with clear indicator lights and physical buttons. Installation guides are available digitally and in print, designed with simple language and step-by-step illustrations. 

Ongoing Improvements and Issues

We are working on adding tactile markings to routers and improving the accessibility of manuals. Some older models’ documentation does not fully meet accessibility standards; these are being updated gradually. Our online troubleshooting tool is not yet fully accessible, so personal assistance via customer service is offered when needed.

Documents & Customer Communication

Current Status

We aim for all customer communications—including forms, emails, confirmations, terms, and other documentation—to be clear, understandable, and accessible. Documents are designed with particular attention to readability, clear structure, proper use of headings, good contrast, and relevant alternative text where needed. 

Ongoing Improvements and Issues

We recognize that some older documents and communication flows do not yet fully meet accessibility requirements. For example, older forms, automatic confirmations, and some emails may have issues with structure, headings, contrast, or alternative texts. We are continuously updating older materials, improving form accessibility, and ensuring all new documents and digital confirmations are designed with accessibility in mind from the start.

Customer Service & Contact Channels

Current Status 

Our customer service is available through multiple channels—phone, email, web chat, and text telephone (TTY) via relay services—to accommodate different customer needs. We emphasize inclusive communication to assist customers with diverse communication preferences as effectively as possible. Contact methods are designed to be as clear and accessible as possible. 

Ongoing Improvements and Issues

Despite this, challenges remain in providing full support for all types of disabilities across all channels. We continuously work on training and technical improvements to enhance functionality and accessibility in our contact options, aiming to meet all customers’ needs fully. 

  • IVR System (Automated Phone Menu) – Limited Accessibility
    Our current IVR system can be difficult to use due to long menus, repeated questions, and limited guidance. We are updating the system to improve accessibility.

How We Test Accessibility

To ensure our products and services meet accessibility requirements, we regularly perform: 

  • Automated tests using tools like Lighthouse, Axe-core, and Accessibility Cloud 

  • Manual reviews according to WCAG 2.1 AA & EN 301 549 

  • Ongoing monitoring of our digital services to promptly detect and fix accessibility issues

Help Us Improve 

If you encounter any accessibility issues with our products or services, please contact us. To help us diagnose and resolve the issue as quickly and efficiently as possible, please include as much information as you can in your report: 

  • Which page or function is affected (URL if possible) 

  • What is not working or missing 

  • Which device and browser you are using 

  • If you are using any assistive technology (e.g., screen reader) 

✉️ tillganglighet@tele2.se

Thank you for helping us improve our services! 
 
The email address tillganglighet@tele2.se is only used for feedback and reports related to accessibility for Tele2, Boxer, and Comviq.

Last Updated

This information was published on 2025-06-25 and is reviewed regularly.

Legal Basis

This accessibility statement is prepared according to: 

  • Section 25 of the Swedish Act (2023:254) on Accessibility of Certain Products and Services 

  • Regulations from the Swedish Post and Telecom Authority (PTSFS 2024:6) 

  • Standard EN 301 549 – Accessibility Requirements for ICT Products and Services